Terms and conditions

GENERAL WEBSITE TERMS OF USE AND TERMS OF SALE

The USER should carefully read these General Website Terms of Use and Terms of Sale to be properly informed and accept both the conditions for accessing and browsing WindowSight S.L.’s website and the terms governing purchases of products offered at www.ariskcat.cat.

Owner: WindowSight S.L.
Registered office: Carretera de Montcada 670, 08227, Terrassa, Barcelona, Spain
Tax identification number (NIF): B65907206
Telephone: –
Contact email: info@ariskcat.cat

Hereinafter, ‘THE PROVIDER’.

1. GENERAL WEBSITE TERMS OF USE

USER access to www.ariskcat.cat, hereinafter the Website, is conditional on reading and accepting these GENERAL TERMS OF USE or those in force at the time of access. USERS who disagree must refrain from using or operating through this Website. Access to certain content may be subject to specific conditions, which the PROVIDER will display and which the USER must expressly accept where required. Browsing the PROVIDER’s Website confers USER status and constitutes acceptance of these terms of use, without prejudice to express acceptance of the General Terms of Sale, the data protection policy and any specific service conditions. The PROVIDER may change the Website’s presentation and configuration, information, legal documentation, services and content at any time, in accordance with Articles 126 and 126 bis of Royal Legislative Decree 1/2007 of 16 November.

Accessing and registering on the Website

To buy products through the Website, Users must first register by completing the required fields in the forms provided. Users must be over 18 to register. The USER acknowledges that their account is personal and non-transferable. Each registered USER will have a personal, non-transferable password, which can be changed or recovered at any time through the Website’s procedure. Passwords are stored in encrypted form in the PROVIDER’s systems to safeguard them and prevent unauthorised third-party access. The USER must immediately notify the PROVIDER of anything that could allow improper use of or access to the account. Until such notification is received, the PROVIDER will not be liable for misuse by unauthorised third parties.

Closing an account

The PROVIDER allows USERS to close their accounts at any time through the relevant account section on the Website. After closing an account, the USER may register again, except where they do not accept the Terms of Use or where a dispute with the PROVIDER remains unresolved or has ended with a finding of fault or negligence on the USER’s part.

Conditions applicable to links

All content on this Website belongs to the PROVIDER. However, where links lead to websites managed by independent third parties, the PROVIDER cannot guarantee their content, information or accuracy and accepts no liability for damage of any kind arising from their use. If the USER becomes aware that activities conducted through those websites are unlawful, they must notify the PROVIDER, who will disable the link.

Links from other websites to the PROVIDER’s Website

The PROVIDER makes information that does not require prior registration accessible to Users, but commercial or advertising exploitation is strictly prohibited. Reproducing, distributing, transmitting, adapting or modifying this Website’s content or design by any means is also prohibited. Minors may not access the Website. If a minor accesses or registers on it, the PROVIDER will assume they have prior express authorisation from their parents or legal representatives, without prejudice to any checks the PROVIDER considers appropriate. The PROVIDER is not responsible for the accuracy of registration data supplied by the USER. The USER undertakes, and is solely responsible for ensuring, that information supplied is appropriate, truthful and accurate.

Website terms of use

The USER is solely responsible for accessing or using the Website for unlawful or unauthorised purposes. In particular, the following activities are prohibited:

– Using the Website to install or publish viruses or harmful programmes or files.
– Using the Website in a way that may damage, interfere with or disrupt the PROVIDER’s computer systems.
– Breaching the security or authentication measures of the Website or any connected network.
– Registering under a false identity, impersonating others or doing anything that may mislead other Users about the identity of a message’s sender.
– Using the Website to collect other Users’ personal data.
– Preventing an event, competition, promotion or other activity organised by the PROVIDER through the Website from running properly.
– Overloading the Website’s infrastructure, the PROVIDER’s systems or networks, or any systems or networks connected to them.
– Using the Website in a way that breaches good faith, the law, morality or public order.

Such actions entitle the PROVIDER to take appropriate legal action to protect its rights and delete or block the USER’s account, without the USER being entitled to compensation.

Liability and warranties concerning use of the Website

The PROVIDER states that it has taken all measures available within its capabilities and the state of technology to ensure proper operation of the Website, reduce system errors and maximise User security. However, it cannot guarantee against damage caused to the USER by anyone breaching the Website’s conditions or technical security measures. The PROVIDER does not guarantee the usefulness or performance of Website content. Nor does it guarantee the lawfulness, reliability, truthfulness or usefulness of content supplied by third parties, limiting its guarantees to the content it publishes on the Website.

Intellectual and industrial property rights

The PROVIDER owns or holds the relevant licences for the intellectual and industrial property exploitation rights in the Website’s design, programming and content. Access or browsing does not grant the USER any rights beyond those strictly necessary to use the service under these Terms of Use. Website content and its copyright and intellectual property rights belong to the PROVIDER or its content suppliers. USERS may access the Website and print a copy of content viewed during their visit. Any other use that may infringe intellectual or industrial property rights, impair normal operation, or harm the property or rights of the PROVIDER, suppliers, other Users or third parties is prohibited. References to trademarks, trade names or other distinctive signs do not permit their use without the express written consent of the PROVIDER or their lawful owners. All intellectual and industrial property rights in Website content and services are reserved. In particular, modifying, reproducing, publicly communicating, copying, transforming or distributing all or part of Website content for public or commercial purposes, by any means or in any form, is prohibited without the PROVIDER’s express authorisation. USERS who become aware of unlawful content or a possible infringement of intellectual or industrial property rights should notify the PROVIDER at info@ariskcat.cat.

2. GENERAL TERMS OF SALE

These General Terms have been prepared in accordance with Spanish Law 34/2002 on Information Society Services and Electronic Commerce, Law 7/1998 on General Contractual Terms, Royal Legislative Decree 1/2007 of 16 November approving the consolidated General Consumer and User Protection Act and supplementary legislation, Law 7/1996 on Retail Trade where applicable to services, and Law 6/2020 regulating certain aspects of electronic trust services. The procedures for buying products or obtaining services are those described here and any specific steps displayed during browsing. The USER acknowledges and accepts that these procedures are necessary to access the Website’s products and services. The PROVIDER will store information supplied during the contracting process. On written or email request, USERS may obtain information about their transactions during the preceding six months. Changes or corrections to information supplied by Users must follow the instructions on the Website.

2.1. PURPOSE OF THE CONTRACT

This contractual document contains the General Terms governing both the provision of information and the commercial relationships between the PROVIDER and Website Users (‘Customers’) who buy its products. Products cannot be purchased without prior acceptance of these General Terms.

These Terms remain available on the Website so Customers can reproduce and save them as confirmation of the contract. The PROVIDER may amend them at any time without prior notice by publishing the amendments on the Website so Customers can consult them before visiting or buying goods or services. Customers are responsible for reading them periodically; the version in force when an order is placed applies. If changes negatively affect access to, or use of, digital content, the Customer will be informed clearly and comprehensibly and may terminate the subscription under Article 126 bis of Royal Legislative Decree 1/2007.

Purchases made through the Website after identification and authentication using the supplied USERNAME and password are deemed validly made by the CUSTOMER and are binding.

Buying products through the Website constitutes the CUSTOMER’s unreserved acceptance of every provision of these General Terms and any specific conditions applicable to particular products. The CUSTOMER is solely responsible for safeguarding and properly using passwords.

Orders placed by a minor who falsifies registration information will be deemed to have been made under the supervision and authorisation of their parents or legal representatives.

By accepting this document, the CUSTOMER confirms that:

They have read and understood its contents. The language in which the contract is drawn up and concluded is Spanish. They have sufficient legal capacity to enter into a contract and accept all obligations set out here. These Terms remain valid indefinitely while accessible through the Website and apply to all contracts concluded through it, without prejudice to any specific conditions governing particular products.

2.2. IDENTITY OF THE CONTRACTING PARTIES

The information society service PROVIDER operating the Website is WindowSight S.L., with registered office at Carretera de Montcada 670, 08227, Terrassa, Barcelona, Spain, tax identification number B65907206, registered in the Commercial Registry of Barcelona. It owns www.ariskcat.cat and can be contacted for customer service at info@ariskcat.cat.

The other party is the CUSTOMER, registered on the Website using a Customer Name and password supplied by the PROVIDER as identification and access credentials for the services offered, as described in the Contracting Procedure section of these General Terms.

2.3. WEBSITE ACCESS AND ELECTRONIC CONTRACTING PROCESS

Accessing and browsing the product and service catalogue is free and does not require registration. The same applies to starting the contracting process for products or services shown on the Website. Either party may unilaterally terminate or suspend this contractual relationship at any time, at its discretion, in accordance with these General Terms. The CUSTOMER may terminate it through the account cancellation process. The PROVIDER and the Point of Sale reserve the right to cancel the USERNAME, password and Website access of Users who have outstanding or unpaid balances with the Point of Sale.

2.3.1. Products offered on the Website

Products and services are offered through the Website. The PROVIDER will indicate their brand, model, images, description, technical specifications, availability, full price, discounts or financing options, and whether home delivery or shop collection is available. Related or recommended products may also be offered. If the online channel or Point of Sale does not have a requested product in stock, the PROVIDER will notify the CUSTOMER and, at the CUSTOMER’s choice, refund the amounts paid without undue delay or exchange it for another product.

2.3.2. Electronic contracting procedure

Any catalogue product can be added to the shopping basket, which displays the items, quantity, price and total. Once the basket is saved, taxes, charges and discounts are calculated using the payment and delivery information entered. Shopping baskets are not binding: they simply allow an estimate to be prepared without commitment by either party. To place an order, follow these steps:

a) Validate the basket: after selecting the products or services, the USER must confirm the basket, which shows the selected items, quantities, prices, delivery time and shipping costs.

b) Check billing details: after validating the basket, the USER must provide billing and delivery details and expressly accept these Terms of Sale by ticking the relevant box. Without acceptance, the Website will not allow the process to continue.

c) Choose a payment method: after entering billing and, where applicable, delivery details, the USER must select a payment method. Card payments are automatically redirected to the relevant bank’s online payment platform.

d) Accept the legal terms: the Customer must click the acceptance button, expressly accepting these General Terms before paying for the product. The Privacy Terms and Cookie Policy must also be accepted.

e) Click the button to place the order.

f) Order confirmation.

Within 24 hours of successful payment, the PROVIDER will email the CUSTOMER a summary of the purchase, confirming the order, its status and the approximate dispatch or delivery date. If shop collection is selected, the USER must choose the specific shop. All orders and purchases through the Website are subject to actual product availability when collected at the selected Point of Sale or when prepared for dispatch.

2.4. PRICE AND PAYMENT METHOD

2.4.1. Prices and invoicing

Product prices include applicable taxes. Unless expressly stated otherwise, they do not include shipping, handling, wrapping, shipping insurance or other additional services associated with the purchased product.

Before purchasing, you can check all details of the quotation online: items, quantities, prices, availability, shipping costs, charges, discounts, taxes and total.

The applicable product prices are those published on the Website, expressed in EUROS. The CUSTOMER acknowledges that some prices may change in real time before the order is placed. Once placed, the order prices remain unchanged regardless of product availability.

The CUSTOMER is entitled to receive a paper invoice free of charge. Electronic invoices may be requested at info@ariskcat.cat.

2.4.2. Payment methods

After selecting products and saving them in the basket, the CUSTOMER agrees to begin the purchase and payment process. The PROVIDER is responsible for financial transactions and offers the following payment method:

Credit card: payment is made over a secure connection directly with the bank handling the transaction. The PROVIDER connects to Redsys’s secure payment server, which requests the card details (Mastercard, Visa, Maestro, etc.). All steps are handled directly on the payment server’s website, without the PROVIDER or third parties having access to those details. The secure server contacts the card issuer for purchase authorisation, then returns the process to the PROVIDER’s Website.

If the security department suspects an irregularity or fraud, the PROVIDER reserves the right to cancel the transaction for security reasons. For online credit or debit card payments, the PROVIDER uses Secure Socket Layer (SSL) to encrypt banking information over the network. Card details are not recorded in a database; they go directly to the bank’s point-of-sale payment terminal.

Security measures

The Website uses generally accepted information security techniques, including SSL, secure-page data entry, firewalls, access controls and cryptographic mechanisms, to prevent unauthorised access. The CUSTOMER accepts that the PROVIDER may obtain data needed to authenticate access controls. The PROVIDER undertakes not to permit transactions that are, or are considered, unlawful by card schemes or the acquiring bank, or that could damage their reputation or affect them negatively. Card scheme rules prohibit selling or offering any product or service that does not comply with all laws applicable to the Buyer, Issuing Bank, Merchant or Cardholder.

2.5. SHIPPING AND DELIVERY

The CUSTOMER chooses the delivery location when placing the order. The PROVIDER reserves the right to use all means necessary to deliver products to the address specified.

Shipping available through the online shop covers mainland Spain and the Balearic Islands. Deliveries to the Canary Islands, Ceuta, Melilla and international destinations require prior consultation and acceptance of a quotation. They are not available at checkout. To request them, contact info@ariskcat.cat.

The CUSTOMER must provide an address where deliveries can normally be received in the morning and afternoon. The recipient’s name and identity document number must accompany the signature confirming receipt. Once the order is confirmed, the CUSTOMER will receive an email with a tracking link.

A first delivery attempt will be made at the specified address. If the CUSTOMER is absent, they will be notified by SMS, email or telephone to arrange another delivery.

If the carrier cannot deliver after two attempts, the shipment must be collected from the carrier’s available service centre. If the CUSTOMER does not contact the carrier within five calendar days of notification to arrange another delivery date, the products will be returned to the PROVIDER’s warehouse. The CUSTOMER must pay outward and return shipping costs and any associated handling costs. Delivery in Spain takes between one and four working days, Monday to Friday excluding public holidays, after payment and order confirmation. Delivery to the Balearic Islands takes two to four working days. For deliveries to the Canary Islands, Ceuta, Melilla or international destinations agreed by prior quotation, the timeframe is the one specified in that quotation. If a shipment arrives with visible damage, the CUSTOMER may refuse it or accept it while noting on the delivery slip that the contents remain subject to inspection. Non-visible damage must be reported within 48 hours. Transport claims made after these deadlines will not be accepted. The PROVIDER accepts no liability for non-delivery caused by false, inaccurate or incomplete information supplied by the CUSTOMER. Risk of loss or damage passes to the CUSTOMER when the order is received and accepted without reservation.

2.6. SHIPPING COSTS

Shipping prices include handling and packaging and apply to each order. We therefore recommend combining all required products into a single order to save on shipping. Product prices do not include shipping or additional services; however, shipping to mainland Spain is free for purchases over €120.

The following shipping cost will be added to the product price:

Mainland Spain: €2.40, including VAT.

Balearic Islands: €15, including VAT.

Shipping to the Canary Islands, Ceuta and Melilla is not available at checkout. It requires prior consultation and acceptance of a quotation through info@ariskcat.cat.

International shipping is not available at checkout. It requires prior consultation and acceptance of a quotation through info@ariskcat.cat.

2.7. RIGHT OF WITHDRAWAL

Under Spanish Law 3/2014 of 27 March amending the consolidated General Consumer and User Protection Act and supplementary legislation approved by Royal Legislative Decree 1/2007 of 16 November, the CUSTOMER has 14 calendar days from delivery of the order, or from conclusion of the contract in the case of services, to withdraw.

The refund will include the purchase amount and any delivery costs paid. It will be made using the same payment method used for the purchase, deducting return costs, which are payable by the CUSTOMER.

The CUSTOMER must return the products without undue delay and no later than 14 calendar days after communicating the decision to withdraw.

The withdrawal refund will be made within 14 calendar days of clear, effective notification of the decision to withdraw, provided the returned goods have been received. Otherwise, reimbursement may be withheld until the goods are received or the CUSTOMER provides evidence of their return.

If products are damaged or incorrect products are received, the PROVIDER will refund the product price or, if the Customer prefers, replace it with another service offered on the Website, adjusting any price difference as appropriate.

Once the CUSTOMER’s return request is received, the PROVIDER will contact them to arrange the return and refund using the payment method chosen when ordering.

How to return a product

Please email info@ariskcat.cat with your full name, order number, order date, reason for return, collection address and time, and contact telephone number. Once your request is received, we will contact you to arrange the return and refund by bank transfer or refund to your bank card.

To exercise the right of withdrawal, the CUSTOMER must inform WindowSight S.L. of their decision to withdraw from the contract by emailing info@ariskcat.cat or writing to the postal address below.

Alternatively, the Customer may post their withdrawal form to WindowSight S.L., Carretera de Montcada 670, 08227, Terrassa, Barcelona, Spain. Once the right of withdrawal has been exercised, the PROVIDER must refund the sums paid by the consumer without withholding expenses. Reimbursement must take place without undue delay and within 14 calendar days of being informed of the decision to withdraw. Under Article 103(a) of Royal Legislative Decree 1/2007 of 16 November on consumer protection, the following are excluded from the right of withdrawal:

1. Services once they have been fully performed.

2. Goods or services made to the Customer’s specifications or clearly personalised.

3. Sealed goods unsuitable for return for health or hygiene reasons that have been unsealed after delivery.

4. Sealed audio or video recordings or computer software unsealed by the Customer after delivery.

5. Digital content not supplied on a physical medium where performance has already begun. The Customer expressly acknowledges that the right of withdrawal is lost once the digital download begins.

6. Any other goods or services covered by Article 103 of Royal Legislative Decree 1/2007 of 16 November.

The CUSTOMER is responsible for any reduction in the goods’ value resulting from handling beyond what is necessary to establish their nature, characteristics or operation. Products must be returned in their original packaging together with the invoice. If returned without original packaging or with damage, the refund will be reduced by the appropriate amount. Before returning a product, the Customer must ensure it is properly protected and sealed against damage in transit.

2.8. GUARANTEES

The PROVIDER is liable for any lack of conformity existing at delivery, as provided by Directive (EU) 2019/771 and its implementation in the Member States where products are supplied, taking into account the consumer’s country of residence under the Rome Convention on the applicable law. Goods supplied to the consumer or USER are considered to conform to the contract when they meet the applicable subjective and objective requirements:

Subjective requirements

a) Match the contractual description, type, quantity and quality, and have the functionality, compatibility, interoperability and other characteristics specified in the contract.

b) Be suitable for the particular purposes required by the consumer or USER, communicated to and accepted by the PROVIDER no later than conclusion of the contract.

c) Be delivered or supplied with all accessories and instructions, including installation or integration instructions.

d) Be supplied with updates, for goods, or be updated, for digital content or services, as specified in the contract.

Objective requirements

1. In addition to meeting subjective conformity requirements, the PROVIDER acknowledges that goods must meet the following requirements:

a) Be suitable for the purposes for which goods of the same type are normally used, taking into account applicable legislation, existing technical standards or, in their absence, relevant industry codes of conduct.

b) Where applicable, have the quality and match the description of the sample or model, or conform to the trial version or preview of digital content or services made available before conclusion of the contract.

c) Where applicable, be delivered or supplied with accessories, particularly packaging, and instructions that the consumer or USER may reasonably expect.

d) Have the quantity, qualities and other characteristics normally found in goods of the same type, particularly durability, accessibility, functionality, compatibility and security, which the consumer or USER may reasonably expect given their nature and any public statements by the PROVIDER, especially in advertising or labelling.

2. There is no liability for lack of conformity where, when entering into the contract, the consumer or USER was specifically informed that a particular characteristic departed from the objective requirements and expressly and separately accepted that departure.

If goods do not conform to the contract, the consumer or USER may choose repair or replacement to bring them into conformity, unless one option is impossible or would impose disproportionate costs on the business compared with the alternative, taking all circumstances into account.

2.9. CUSTOMER SERVICE AND AFTER-SALES SUPPORT

Complaint forms are available to Consumers at the Point of Sale. Customer enquiries and complaints are handled during opening hours, Monday to Friday, as quickly as possible. They may also be sent by post to Carretera de Montcada 670, 08227, Terrassa, Barcelona, Spain, or by email to info@ariskcat.cat.

2.10. DISPUTE RESOLUTION

USERS and CUSTOMERS may submit complaints or claims to WindowSight S.L. at info@ariskcat.cat. We will acknowledge receipt and try to resolve them as quickly as possible.

You may also request information about goods offered or purchased through our Website. If a consumer complaint made directly to the business cannot be resolved, applicable legislation requires the business to inform the consumer whether it belongs to an alternative consumer dispute resolution body or is required by law or a code of conduct to participate in proceedings before a particular body. This section 2.10 provides information on how to channel a complaint appropriately.

The European Online Dispute Resolution (ODR) platform ceased operating on 20 July 2025. The European Commission provides information about alternative consumer dispute resolution bodies.

Information about alternative consumer dispute resolution bodies: European Commission.

If the CUSTOMER or USER remains dissatisfied with an aspect of the service that the PROVIDER has been unable to resolve, they may contact the consumer authorities.

2.11. FORCE MAJEURE

The PROVIDER is not liable for failure to perform caused by unforeseen circumstances or events beyond its control, including force majeure, unrest, pandemics, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, lockouts, or shortages of transport, facilities, fuel, energy, labour or materials. The PROVIDER is not liable for non-performance or interruption of the service to the extent and for the period that these circumstances delay or prevent performance.

2.12. DISCLAIMER OF LIABILITY

The Point of Sale and the PROVIDER cannot guarantee the Website’s technical continuity, freedom from faults or service interruptions, or availability and accessibility at all times. Nor can they guarantee the absence of viruses or other harmful components on the Website or its hosting server.

2.13. SEVERABILITY AND SUSPENSION OR TERMINATION

If any provision is considered unlawful, void or unenforceable for any reason, it will be treated as severable and will not affect the validity or enforceability of the remaining provisions. The PROVIDER may suspend or terminate the CUSTOMER’s access to all or part of its e-commerce services without prior notice for any valid reason, including failure to comply with obligations in this document or applicable laws, licences, regulations, directives, codes of practice or usage policies. Exercise of the PROVIDER’s rights under this clause does not prejudice any other right, power or remedy available to the USER.

2.14. APPLICABLE LAW AND JURISDICTION

Matters not expressly covered by these Terms are governed by and interpreted under Spanish law. The PROVIDER and CUSTOMER agree to submit any dispute arising from the products or services covered by these Terms to the courts of Terrassa.